Information

Refund policy

General terms applicable to return and refund requests.

Request

Contact support, stating your order number, the products concerned and the reason for your request.

Sealed products

For hygiene and health reasons, opened or tampered-with sealed products may be excluded from the right of withdrawal where provided for by law.

Refund

After the returned goods have been checked, the refund will be issued to the original payment method in accordance with the processing times of the payment network used.